Return Policy

Last updated: 21 October 2025

Introduction

At Decorstyleir, we are committed to ensuring your satisfaction with our products and services. This Return Policy outlines our procedures for returns, refunds, and cancellations. Please read this policy carefully before making a purchase or engaging our services.

Return Period

For physical products (lighting fixtures, irrigation components, controllers, etc.), you may return items within 30 days of delivery, provided they meet our return conditions. Custom-ordered or specially manufactured items may have different return periods, which will be specified at the time of purchase.

For services, please refer to our Cancellation Policy section below.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

The item must be unused and in the same condition that you received it
The item must be in its original packaging
The item must include all accessories, manuals, and documentation that came with it
You must have proof of purchase (receipt, order confirmation, or invoice)

Please note that some items are exempt from returns due to their nature, as detailed in the "Non-Returnable Items" section.

Return Shipping Costs

For standard returns where the item was not defective or incorrectly shipped, the customer is responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your items.

If an item is being returned because it was defective, damaged in transit, or incorrectly shipped, Decorstyleir will cover the return shipping costs. Please contact our customer service team to arrange for a prepaid return shipping label.

Return Process

To initiate a return, please follow these steps:

Contact our customer service team at [email protected] or call +61294399155 to inform us of your intention to return an item
Our team will provide you with a Return Authorization Number (RA#) and specific return instructions
Package the item securely in its original packaging, including all accessories and documentation
Include the RA# prominently on the outside of the package
Ship the package to the address provided in the return instructions

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed according to our Refund Procedure.

Non-Returnable Items

The following items cannot be returned:

Custom-designed or specially fabricated items that were made to your specifications
Products with broken seals or that have been installed
Items that have been damaged after delivery due to improper handling or installation
Software, digital products, or downloadable content
Gift cards or vouchers
Products marked as "final sale," "clearance," or "as is" at the time of purchase

General Legal Requirements

This Return Policy does not affect your statutory rights under Australian Consumer Law. If a product has a major failure or is significantly different from its description, you are entitled to a refund or replacement. For minor problems, we may choose to provide a repair, replacement, or refund.

In the case of services, if there is a major failure, you may cancel the service contract and obtain a refund for the unused portion, or keep the contract and receive compensation for the drop in value.

Cancellation Policy

For services such as consultation, design, installation, or maintenance, the following cancellation policy applies:

Cancellations made more than 48 hours before a scheduled service: Full refund of any deposit paid
Cancellations made between 24-48 hours before a scheduled service: 50% refund of any deposit paid
Cancellations made less than 24 hours before a scheduled service: No refund of deposit

For ongoing service contracts or maintenance agreements:

You may cancel at any time by providing written notice at least 30 days in advance
Any prepaid amounts for services not yet rendered will be refunded on a prorated basis
Cancellation fees may apply as specified in your service agreement

Refund Procedure

Once your return is approved, we will process your refund as follows:

Credit card payments: Refund will be issued to the original credit card used for the purchase within 5-7 business days
Bank transfer payments: Refund will be processed within 5-7 business days to the account provided by you
Other payment methods: We will contact you to arrange the refund

Please note that it may take an additional 2-10 business days for the refund to appear in your account, depending on your financial institution's processing times.

Shipping costs are non-refundable unless the return is due to our error (defective item, wrong item shipped, etc.). If you received free shipping on your original order, the actual shipping cost may be deducted from your refund.

Contact Information

If you have any questions about our Return Policy, please contact us at:

Decorstyleir
322 Pacific Hwy, Crows Nest NSW 2065
Email: [email protected]
Phone: +61294399155